At THANH THAO THI LLC, we aim to provide a smooth and reliable delivery experience. We work to process orders efficiently and ensure that customers receive their purchases within a reasonable timeframe.

This Shipping Policy outlines our order processing procedures, estimated delivery times, and shipping arrangements.

1. Order Processing

Once an order is successfully placed and payment is confirmed, it will be prepared for shipment.

• Orders are generally processed within 1–3 business days.
• Orders are not typically processed on weekends or public holidays.
• During periods of increased order volume, processing may take slightly longer.
• Customers will receive shipping confirmation once their order has been dispatched, where applicable.

2. Shipping Destinations and Delivery Estimates

We provide domestic and international shipping options depending on the delivery address.

Estimated delivery times are as follows:

These estimates begin after order processing and are provided for general reference. Actual delivery times may vary depending on the destination, carrier arrangements, and local delivery conditions.

3. Shipping Costs

Shipping charges, if applicable, are calculated based on the order details and delivery destination.

Any applicable shipping fees will be displayed during checkout before payment is completed.

Customers can review the final order total, including applicable shipping charges and taxes, before submitting payment.

4. Shipment Tracking

When tracking information is available, customers may receive a shipping confirmation email containing tracking details.

Please allow some time for tracking information to become active after the carrier receives the package.

If tracking details are unavailable or you experience difficulties checking your shipment, please contact our customer support team.

5. Delivery Delays

Although we make reasonable efforts to meet the estimated delivery schedules, delays may occasionally occur due to circumstances beyond our control, including:

• Severe weather conditions.
• Carrier transportation disruptions.
• Customs clearance procedures for international shipments.
• Public holidays or peak shipping periods.
• Incorrect or incomplete delivery information.

If a shipment experiences an unusual delay, customers are welcome to contact us for assistance.

6. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please review your delivery details carefully before completing checkout.

If you notice an error in your shipping address, contact us as soon as possible. Address changes may not be possible once an order has entered the shipping process.

7. Undeliverable Packages

If a package cannot be delivered because of an incorrect address, unsuccessful delivery attempts, or other delivery-related circumstances, the carrier may return it to the sender or arrange further delivery instructions.

If your package is returned to us, please contact our support team to discuss the available options.

8. Contact Information

If you have questions about shipping, delivery estimates, or an existing order, please contact us:

THANH THAO THI LLC

Email: support@thanhthaothi.com

We appreciate your trust and look forward to providing you with a convenient shopping and delivery experience.