At THANH THAO THI LLC, customer satisfaction is important to us. We want you to feel confident when shopping with us. If your purchase does not meet your expectations, this policy explains the conditions and procedures for requesting a return or refund.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To qualify for a return, the following conditions generally apply:

• The item must be unused and in its original condition.
• The item should be returned with its original packaging and included accessories, where applicable.
• Proof of purchase or an order confirmation must be provided.
• The return request must be submitted within the applicable return period.

Items showing signs of excessive use, damage caused after delivery, or missing essential components may not qualify for a standard return, except where otherwise required by law.

2. How to Request a Return

Please follow these steps to initiate a return:

1. Contact our customer support team at support@thanhthaothi.com.
2. Include your order number and a brief explanation of the return request.
3. Our team will review your request and provide return instructions.
4. Once approved, carefully package the item and send it to the return address provided below.

Please do not send items back without first contacting our support team.

3. Return Shipping Costs

Return shipping arrangements depend on the reason for the return.

• Incorrect or Damaged Items: If an item arrives damaged, defective, or different from what was ordered, please contact us. We will review the situation and provide an appropriate resolution, including return shipping arrangements where applicable.
• Other Return Reasons: For returns due to personal preference or a change of mind, customers are generally responsible for the return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

4. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• The refund will be issued to the original payment method.
• Processing will generally begin within 5–7 business days after approval.
• The time required for the funds to appear in your account may vary depending on your bank or payment provider.

We will provide relevant information if additional processing time is required.

5. Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

• Your order number.
• A description of the problem.
• Clear photographs showing the issue, where applicable.

Our team will review the information and work toward an appropriate solution, which may include a replacement, refund, or another suitable resolution.

6. Exchanges

If you wish to exchange an item, please contact our customer support team first.

Exchange requests are subject to product availability and approval. If an exchange cannot be arranged, an alternative resolution may be offered in accordance with this policy.

7. Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests can generally be accommodated before an order enters the shipping process. Once an order has been shipped, it may no longer be eligible for cancellation and must follow the standard return procedure.

8. Return Address

Approved returns should be sent to the following address:

THANH THAO THI LLC

1714 W CRESTWOOD LN
ANAHEIM, CA 92804
United States

Please contact us before shipping any return to confirm the applicable instructions.

9. Refund Exceptions

Certain circumstances may affect return eligibility, including:

• Items returned in an incomplete or significantly altered condition.
• Products damaged through improper handling after delivery.
• Requests submitted outside the stated return period.

These exceptions do not limit any rights or remedies available to customers under applicable consumer protection laws.

10. Policy Updates

THANH THAO THI LLC reserves the right to update this Return & Refund Policy when necessary.

Any changes will be published on this page. The policy applicable to an order will be interpreted in accordance with applicable law and the circumstances of that purchase.

11. Contact Us

If you have questions about returns, refunds, or exchanges, please contact our support team.

THANH THAO THI LLC

Email: support@thanhthaothi.com

We appreciate your understanding and thank you for shopping with us.